KNB News Desk
Srinagar 02 June (KNB): The government of Jammu and Kashmir on Wednesday directed Administrative Secretaries to fix a time slot on a daily basis to facilitate the redressal of grievances and other issues of the general public.
The order said that the interaction between government and public has been affected due to Covid19 in recent time as people could not visit the Civil Secretariat, given the limited mobility, to redress their issues and grievances.
Therefore, the government directed the Administrative Secretaries to remain available for public meetings daily other than on days of the tour. It further ordered the officers to fix time slots for the meetings.
The order copy lying with KNB reads “It has been observed that due to the prevailing COVID-19 pandemic, Government-public interaction has got affected in the recent weeks. Due to limited mobility, the general public having grievances/issues in various departments could not visit the Civil Secretariat for their redressal. In order to facilitate the redressal of these issues/grievances, it has been decided that all Administrative Secretaries shall be available for attending public grievances on daily basis (except on days of tour) between 2:30 to 3:30 p.m. in person or on notified telephone numbers or on video conferencing facility for redressal of public grievances.”
It further reads that “Accordingly, it is impressed upon all Administrative Secretaries to fix time slots (preferably 2:30 to 3:30 p.m.) on daily basis for meeting general public/ delegation(s)/ representation(s) for hearing public grievances either in their offices or on notified telephone numbers or through online video conferencing facility. The schedules/telephone numbers/web links shall be widely publicized for information of the general public.” (KNB)